Refund and Returns Policy

REFUND & RETURN POLICY

At Origin Mirrors, every product is crafted specifically for each customer. Because of the customized nature of our mirrors, we maintain a strict no-return and no-refund policy once production has begun.

Custom Orders Policy

All products offered by Origin Mirrors are made-to-order. This means:

Each mirror is produced based on your selected specifications
Once production starts, the order cannot be cancelled, returned, or refunded
Refunds or returns are only possible if explicitly agreed upon in writing prior to purchase

Our Order Process (To Ensure Accuracy)

To make your experience smooth and error-free, we follow a structured process:

A dedicated sales manager is assigned to assist you until delivery
Your product specifications are reconfirmed via call, WhatsApp, or email
Production begins only after your final approval is received

This process ensures that what you receive matches exactly what you approved.

Damaged or Incorrect Orders

We take quality seriously, but in rare cases, issues may occur.

Please inspect your order immediately upon delivery
Any damage, defect, or incorrect item must be reported within 48 hours of receiving the product
Reports made after this period may not be eligible for resolution

Our team will review the issue and work with you toward a fair solution where applicable.

Cancellation Policy

Orders can be cancelled only before production begins
A 5% cancellation fee will be applied (to cover payment gateway and platform charges)
Once production has started, the order becomes non-cancellable
In exceptional cases, cancellation after production may incur charges of up to 50% of the order value

Need Help?

If you have any concerns or special situations not covered in this policy, our team is here to help.
📧 support@originmirrors.com
📞 +91 xxxxxxx
We appreciate your trust in Origin Mirrors and your understanding of our custom manufacturing process.

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